FAQs

Quick answers before you order.

Find answers on product details, orders, shipping, COD, returns, exchanges, and customer support.

Product And Fit

What does Urban Makos sell?

Urban Makos sells men's everyday apparel including round neck tees, polos, oversized styles, and graphic tees.

How do I choose the right size?

Check the size chart on the product page before ordering. If you are between sizes, compare the listed measurements with a garment that fits you well.

Will product colors look exactly like the photos?

We try to show colors accurately, but minor variation can happen because of screen settings, lighting, photography, or production batches.

Orders And Shipping

How long does delivery take?

Orders are usually dispatched within 1 to 2 business days. Standard delivery usually takes 3 to 7 business days after dispatch, depending on location and courier serviceability.

How can I track my order?

Tracking details are shared after dispatch. The tracking link may take up to 24 hours to update.

Is COD available?

COD is available on eligible orders and serviceable pin codes when shown at checkout.

Returns And Exchanges

What is the return and exchange window?

You can request an eligible return or exchange within 2 days of delivery.

What condition should the product be in?

The item must be unused, unwashed, unaltered, and returned with original tags and packaging.

What if I receive a wrong or defective item?

Email urbanmakos1@gmail.com with your order number and photos/video proof so our team can review and help with replacement, exchange, pickup, or refund.