Return Window
Request a return within 2 days of delivery.
Return, Refund And Cancellation Policy
Returns, Refunds And Cancellations
Simple support for eligible returns and exchanges.
We want your Urban Makos order to be clear from purchase to delivery. This policy explains return windows, exchange rules, refund timelines, cancellation requests, and non-returnable items.
Exchange Window
Request an exchange within 2 days of delivery.
Inspection Needed
Items must be unused, unwashed, and returned with original tags and packaging.
Refund Timeline
Approved refunds are usually processed within 2 to 7 business days after inspection.
How To Request A Return Or Exchange
- Email urbanmakos1@gmail.com from your registered email address within 2 days of delivery.
- Include your order number, item name, reason for return or exchange, and photos/video where relevant.
- Wait for approval and return instructions before sending the product back.
- Return the item in unused, unwashed condition with original tags, packaging, and invoice/order proof.
Eligible Reasons
- Wrong product received.
- Manufacturing defect or damage reported with proof.
- Size exchange, subject to stock availability.
- Color or preference-based return, if the item meets all return conditions and is approved.
Non-Returnable Items
- Used, washed, altered, stained, damaged, or fragrance-marked items.
- Items without original tags, packaging, or order proof.
- Custom stitched, custom printed, personalized, or made-to-order products.
- Products marked final sale or non-returnable on the product page, where permitted by law.
Return Shipping And Reverse Pickup
Reverse pickup is available only on serviceable pin codes. If reverse pickup is not available, you may need to self-ship the item to the return address shared by our support team.
For approved wrong or defective item cases, Urban Makos will guide you on replacement, exchange, pickup, or refund. For preference-based returns or size exchanges, return shipping or reverse-pickup handling charges may be borne by the customer and will be communicated before approval.
Refund Method
Prepaid order refunds are usually issued to the original payment method. COD order refunds are usually issued by bank transfer after you provide valid bank details. Refund timing may depend on bank, payment gateway, and courier inspection timelines.
Original shipping charges are not refunded unless the return is due to a wrong, defective, or Urban Makos-caused issue.
Exchange Rules
Each eligible item can be exchanged once, subject to stock availability. Items received after exchange are not eligible for another exchange unless they are wrong or defective.
Cancellation Policy
You may request cancellation within 5 hours of placing the order or before dispatch, whichever is earlier. Email urbanmakos1@gmail.com with your order number and cancellation reason.
Orders that have already been packed, dispatched, or handed to the courier cannot be cancelled. You may request a return or exchange after delivery if the order is eligible under this policy.
If Urban Makos cancels an order because the item cannot be processed, procured, packed, or shipped, you will receive a full refund for the cancelled order or cancelled item.
RTO Or Refused Delivery
If a prepaid order is refused at delivery or returned to origin due to an incorrect address, repeated failed delivery attempts, or customer unavailability, recoverable courier/RTO costs may be deducted from the refund only where communicated and permitted. No deduction will apply where the failure is caused by Urban Makos or the courier.