Shipping Policy

Clear delivery timelines for Urban Makos orders.

This policy explains order processing, delivery estimates, tracking, COD availability, and what to do if a parcel arrives damaged or is marked delivered but not received.

Order Processing

Orders are usually processed and dispatched within 1 to 2 business days after order confirmation, excluding Sundays, public holidays, courier holidays, and exceptional high-volume periods.

Once your order is dispatched, you will receive tracking details by email, SMS, WhatsApp, or another available communication channel linked to your order.

Delivery Estimate

Standard delivery usually takes 3 to 7 business days after dispatch, depending on your delivery location, courier availability, weather, local restrictions, and pin code serviceability.

All India Shipping

We ship across India to serviceable pin codes. If a pin code is temporarily not serviceable, our support team may contact you for an alternate address, alternate delivery option, or order cancellation with refund.

Shipping Charges

Applicable shipping charges, if any, are shown at checkout before payment. Shipping charges are generally non-refundable unless the return is caused by a wrong, defective, or undeliverable item due to an Urban Makos error.

Cash On Delivery

COD is available on eligible orders and serviceable pin codes when shown at checkout. COD availability may vary by location, order value, courier restrictions, and internal order-risk checks.

Tracking Your Order

Tracking links may take up to 24 hours to update after dispatch. If tracking does not update after that period, contact us with your order number at urbanmakos1@gmail.com or +91 9081210707.

Damaged Or Tampered Parcels

Please inspect the parcel before accepting delivery. If the parcel appears opened, damaged, wet, resealed, or tampered with, take clear photos or a short unboxing video and contact us as soon as possible with your order details.

For faster resolution, email photos/video and order details to urbanmakos1@gmail.com. We will review the case and coordinate the next step based on the evidence and courier investigation.

Marked Delivered But Not Received

If tracking shows "Delivered" but you have not received the order, contact us within 24 hours of the delivery update. Early reporting helps us raise an investigation with the courier while delivery records are still fresh.

Courier investigations may take 7 to 15 working days. Delayed reports may limit the courier's ability to verify the delivery, but we will review each case in good faith.