Privacy Policy

How Urban Makos collects, uses, shares, and protects customer data.

This Privacy Policy applies to personal information collected when you visit www.urbanmakos.com, place an order, contact support, subscribe to marketing, or interact with our store.

Information We Collect

Contact and order details such as name, phone number, email address, billing address, shipping address, order items, and order history.
Payment-related information processed through secure payment partners. Urban Makos does not store full card numbers on its own servers.
Device and usage data such as IP address, browser type, pages viewed, products viewed, referring pages, cookies, and approximate location information.
Support information such as messages, return requests, photos, videos, and information you provide when contacting us.

How We Use Information

To process, confirm, pack, ship, track, deliver, return, exchange, or refund orders.
To communicate order updates, support replies, service messages, and policy information.
To process COD eligibility, prevent fraud, verify transactions, and protect store security.
To improve products, website performance, customer experience, and support quality.
To send offers or marketing messages when permitted by law and your communication preferences.
To comply with accounting, tax, legal, regulatory, and dispute-resolution obligations.

Sharing Of Information

We do not sell your personal information. We share information only where needed to operate the store and provide services, including with Shopify, payment gateways, shipping and logistics partners, communication providers, analytics providers, fraud-prevention providers, professional advisers, and legal or regulatory authorities when required.

Cookies And Analytics

Our website may use cookies and similar technologies to keep the store functional, remember preferences, understand site usage, improve performance, and support advertising or analytics where enabled.

Data Retention

We keep personal information only as long as needed for order fulfilment, customer support, accounting, legal compliance, fraud prevention, dispute handling, and legitimate business records.

Your Privacy Rights

Depending on applicable law, you may request access, correction, deletion, or withdrawal of consent for certain personal information. Some information may need to be retained where required for tax, accounting, legal, fraud-prevention, or dispute-resolution reasons.

To make a privacy request, email urbanmakos1@gmail.com with the subject line "Privacy Request" and include details needed to verify your order or identity.

Children's Privacy

Our store is not intended for children. If you believe a child has provided personal information to us without appropriate consent, contact us so we can review and take appropriate action.